Frequently Asked Questions
Everything you need to know about your luxury eyewear experience.
What is the standard shipping timeframe for my order?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return policy for eyewear?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your frames, you can return them in their original, unworn condition with all packaging for a full refund.
Do the lenses provide UV protection?
Yes, all Volk Optical sunglasses feature premium lenses that provide 100% UVA and UVB protection to ensure your eyes are shielded from harmful rays without compromising on style.
Can I have my prescription lenses fitted into your frames?
Absolutely. Most of our optical frames are designed to be prescription-ready. You can take them to your local optometrist, or contact our support team for custom lens options.
How should I care for and clean my new glasses?
To maintain clarity and prevent scratches, always use the provided microfiber cloth and a gentle lens cleaning solution. Avoid using paper towels or household detergents, and store them in their protective case when not in use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.